Payment & Collection

Speak to Hanro about the fragrance, bottle size, availability and total price in ZAR. A catalogue listing or an enquiry is not a confirmed order. Testers may be available by arrangement.

Before you pay, confirm what you will receive, whether preparation is needed, the payment method and the agreed collection or delivery arrangements. Ask for clarification if anything is unclear.

Payment in full is required before a fragrance is handed over, collected or dispatched. Payment instructions are shared directly; the website does not take payments or collect card details.

Use only the instructions confirmed personally with Hanro. Keep your agreed purchase details and proof of payment. A screenshot alone does not establish that funds have cleared.

A collection time and place are arranged personally. There is no public retail address or fixed opening schedule advertised on this site. Do not travel to collect until the arrangements have been confirmed.

Delivery is not automatically included. If it is offered for your purchase, agree the cost, destination and timing before payment. No same-day service or fixed turnaround is promised here.

Tell Hanro promptly if you need to change a collection arrangement or discuss an order before handover. A substitute fragrance or size requires your agreement.

If an agreed purchase cannot be supplied, a lawful resolution, including a refund where due, must be offered. Upfront payment does not remove your rights. Read the Terms & Conditions and Returns & Exchanges pages for the applicable policies.